FAQ- Frequently asked questions
Got a question? Check out our popular articles below to find the answer you're looking for.
Why is my discount code not working?
Please note that our discount codes are for one-time use only.
If your order is canceled or returned, you are unable to use the code a second time.
Additionally, discount codes are unable to be stacked on site-wide promotions.
If the code is eligible, try typing in the code to ensure there are no additional spaces.
What is the status of my return?
To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.
Once your return has been delivered, please allow 2-4 days for your return to be processed.
Please note: Combining returns can extend the return processing times.
What is the status of my order?
Orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.
Please allow 1-2 extra days for order processing during special promotional periods and holidays.
Once your order has shipped, please allow 24 hours for your tracking number to update.
How do I return or exchange my items?
Domestic orders can be returned and exchanged online or in-store within 14 days of delivery. To start a return, click here.
To review our Return Policy, click here.
Why is my discount code not working?
Please note that our discount codes are for one-time use only.
If your order is canceled or returned, you are unable to use the code a second time.
Additionally, discount codes are unable to be stacked on site-wide promotions.
If the code is eligible, try typing in the code to ensure there are no additional spaces.
What is the status of my return?
To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.
Once your return has been delivered, please allow 2-4 days for your return to be processed.
Please note: Combining returns can extend the return processing times.
What is the status of my order?
Orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.
Please allow 1-2 extra days for order processing during special promotional periods and holidays.
Once your order has shipped, please allow 24 hours for your tracking number to update.
How do I return or exchange my items?
Domestic orders can be returned and exchanged online or in-store within 14 days of delivery. To start a return, click here.
To review our Return Policy, click here.
